Exchange Policy
Refund Policy
How do I calculate my delivery charges?
What is the buying procedure?
What if the tee I want is out of stock?
When will I receive my Tee?
How can I check for the status of my Registered post?
How do I know what size fits me?
I am a happy customer, how do I leave a testimonial?
The list is not exhaustive, if you have a question not listed, please contact us 🙂
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i) All goods sold are only exchangeable in the following circumstances:
– The colour of the items we delivered is not the colour you have ordered
– The size of the items we delivered is not the size you have ordered
ii) There will be no exchanges for items that are already worn or washed.
iii) Exchanges must be done within 5 days of purchase date
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Refund Policy
i) All goods sold are non-refundable and non-returnable.
ii) A full refund of the product paid will be made only if:
– The product is no longer in stock after making the payment.
– Customer wishes to withdraw before the order has been processed and mailed.
Please email us within 24 hours after payment if you wish to cancel the order.
There will be no refunds if order has already been processed and mailed.
iii) If you feel that the item is defective, please email us immediately upon receiving the item and we will look into the matter immediately. Please quote your order number in the subject of the email.
Please email us at: asterixtees@gmail.com
State the following:
1. Your Order Number
2. Product code or name and details of defective item
3. Picture of defects
Refunds will be subject to a case-by-case basis.
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How do I calculate my delivery charges?
Delivery charges for normal postage will be S$1.50 and S$0.50 per subsequent item.
For example,
3 Tees: S$1.50 + S$0.50 + S$0.50 = S$2.50
Delivery charges for Registered post (recommended) will require an additional S$2.24 on top of the charges for normal postage.
For example,
3 Tees: (S$1.50 + S$0.50 + S$0.50) + S$2.24 = S$4.74
For more info, click on the ‘Order Page’!
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You can purchase our Tees via the ‘Order Page’. Click on “link to order form”, fill it up and submit! Easy peasy 😀
Alternatively,
you can send us your orders via email.
Please include your Name, Contact Number, Desired Tee-shirt, Size, Quantity and your preferred mode of delivery and Address if applicable.
For more info, click on the ‘Order Page’ !
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What if the tee I want is out of stock?
We only bring in limited quantities for each design, as a result, tees might be sold out quickly. We might bring in more if the tee is sold out.
However, that will depend on whether the tee is still in production. Therefore, grab your tees fast if it is still on our site!
Please contact us with regards, to the out of stock item, we will do our very best to help you.
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After receiving payment, we will proceed to send out your order within 2-3 working days, unless otherwise stated.
For example,
Payment received on Friday –> Order will be send out either on Tuesday or Wednesday
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How can I check for the status of my Registered post?
Registered mail can be tracked via this link : Registered Article Status
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How do I know what size fits me?
You can refer to the sizing chart on the ‘Sizing & Laundry Care’ page.
If you need further assistance, feel free to either
Drop us an email at asterixtees@gmail.com
Or, add us on MSN/GoogleTalk (asterixtees@gmail.com) /
Yahoo Messenger (asterixtees@yahoo.com) and chat with us live (:
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I’m a happy customer and I would like to drop you guys a Testimonial. How do I go about doing that?
Thank you! You can click on the ‘Testimonials’ page and drop us a comment. Or send your comment to us via email! (:
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